Privacy policy

Last updated: July 3, 2025

The Old Lolly Shop ("we", "our", "us") operates this website and store to offer you a curated online shopping experience (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site, make a purchase, or communicate with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. What We Collect

“Personal information” means any information that identifies you or could reasonably be linked to your identity. We may collect the following types of personal information:

  • Contact details: name, email, phone number, billing and shipping address

  • Payment information: payment card details, payment method, transaction history

  • Account details: username, password, preferences, settings

  • Order history: items viewed, purchased, returned, or exchanged

  • Customer communications: emails, chat messages, enquiries

  • Device and usage data: IP address, browser type, time spent on pages, clicks, and interactions

We collect this information directly from you, automatically through your device, and via trusted third parties like Shopify and our marketing partners.

2. How We Use Your Information

We use personal information to:

  • Provide and improve the Services: process orders, manage your account, remember preferences, and personalise your shopping experience

  • Send marketing and promotions: including special offers, product launches, and recommendations (you can opt out anytime)

  • Ensure security and prevent fraud: verify accounts and transactions

  • Respond to your enquiries: deliver excellent customer support

  • Meet legal obligations: comply with applicable laws and regulations

3. Who We Share Information With

We may share your personal information with:

  • Shopify (our e-commerce provider)

  • Third-party service providers (payment processors, couriers, analytics, customer support, etc.)

  • Marketing partners (to deliver ads based on your shopping behaviour)

  • Authorities or regulators, where required by law or to protect our legal rights

  • Affiliates or business successors, in the event of a merger or restructure

We do not sell your personal information.

4. Shopify & Data Hosting

Our store is hosted on Shopify. Shopify processes your personal information in order to operate the Services and provide enhanced features. Shopify may also use data from your interactions with our site (and others) to improve their own services. You can learn more here: Shopify Consumer Privacy Policy or manage your rights via the Shopify Privacy Portal.

5. Cookies & Analytics

We and our partners may use cookies and similar technologies to:

  • Keep you signed in

  • Understand how you use the site

  • Deliver relevant ads and product suggestions

You can manage your cookie preferences via your browser settings.

6. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe your child has provided us with their information, please contact us and we’ll delete it.

7. Security & Retention

We take appropriate measures to protect your data. While no system is completely secure, we use encryption and limit access to safeguard your personal information.

We retain your data only as long as necessary to fulfil the purposes listed above, unless a longer retention period is required by law.

8. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Request deletion of your information

  • Request a copy of your data (data portability)

  • Opt out of marketing communications

You can exercise these rights by contacting us using the details below. We may require verification of your identity.

9. International Transfers

Your data may be stored and processed in countries outside your own, including in the United States and Canada via Shopify. When we transfer personal information internationally, we ensure appropriate safeguards are in place.

10. Complaints & Contact

If you have concerns or complaints about our privacy practices, please contact us at:

Email: customer@theoldlollyshop.com.au
Mail: The Old Lolly Shop, Stall 33, 44–60 Gouger Street, Adelaide SA 5000, Australia

You can also contact the Office of the Australian Information Commissioner (OAIC) if you're unsatisfied with our response.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We’ll post any changes on this page and update the date at the top. Please check back regularly to stay informed.