Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy offer. Here's how cancellation and changes work for each.

Subscriptions

When you subscribe to a product, you'll receive repeat deliveries based on the frequency and duration you select at checkout.

  • Your payment method will be securely stored and charged for each delivery cycle (unless you choose to prepay).

  • Some subscriptions may auto-renew at the end of the term—if you don’t wish to continue, you can cancel at any time.

  • To cancel or update your subscription, just follow the link in your order confirmation email or reach out to us at customer@theoldlollyshop.com.au.

💡 Note: See our Returns & Refunds Policy for information about returning subscription deliveries.

Pre-Orders

Pre-orders let you secure items not currently in stock or not yet released.

  • We may collect partial payment or no payment upfront, and store your payment method securely.

  • When your item is ready, we’ll charge the remaining balance (if applicable) and ship it out.

  • You may cancel a pre-order that hasn’t yet shipped and request a full refund.

  • If the pre-order has already shipped, see our Returns & Refunds Policy to request a refund.

Try Before You Buy

For eligible products, we offer a “Try Before You Buy” period.

  • We place a temporary hold on your payment method when the item is shipped.

  • You’ll have a set trial period (outlined during checkout) to decide whether to keep the item.

  • If you keep it, we’ll charge the full amount at the end of the trial.

  • If you don’t want to keep it, return it in original condition within the trial period to avoid being charged.

📦 For return instructions, refer to our Returns & Refunds Policy.